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COVID-19 Operational Update

As we move through different phases of COVID-19 restrictions and guidelines, we thought it would be useful to outline some of our operational changes and ways of working at Bombay Pantry


Ongoing advanced hygiene training and videos from our dedicated Quality Manager

Full sanitisation and record checks are carried out every 30 minutes. These records are available for customers to see

Staff temperature checks are taken at the beginning and end of every shift

Masks are worn where mandatory


Protective screens have been placed in all stores for staff and customer comfort levels

We are limiting the amount of customers per store at any given time

Masks are mandatory in all retail settings and we respectfully ask you to comply for your protection and ours

We have sanitisation of door handles, phones, screens and counters every 30 minutes. Records are available for all to see

Hand-sanitiser is available to all customers

Payment Methods

In an effort to limit the spread of the virus, we will not be accepting cash for the foreseeable future

All debit cards are accepted (VISA, Mastercard, Revolut, N25 cards)

Apple Pay available on store terminals and for online orders

Please tap where possible to avoid using the terminals

Contactless Collection & Deliveries

If collecting in store, please adhere to the guidelines at that specific store

Contactless payment for all collections

Please wear a mask while in-store collecting your food

For deliveries, payment can be made by card either online, on our app or over the phone

Driver will ring your door and leave food at the step / by the door

Health and Safety

Please be assured the Health and Safety of our teams and customers is always our number one priority. We thank you for your continued support as we all navigate this difficult time.